JollyBee · Your data

Request account deletion

You can ask us to delete your JollyBee account and its associated personal data here. You do not need to sign in or have the app installed.

Send your request

Email us from the address linked to your JollyBee account and ask to delete your account and personal data. You can include your community names to help us find your records.

Email a deletion request

This opens a draft in your email app. Review it and press Send to submit your request.

Prefer to write the email yourself?

Send it to jaco@jollybee.buzz with the subject JollyBee account deletion request.

If you no longer have access to your account email, tell us in your message so we can help verify ownership another way. Do not include your password or payment-card details.

What happens next

We reply to verify that the account belongs to you before making any changes.
After verification, we confirm the expected completion date and explain any records that must be retained.
We confirm by email when your account-deletion request has been completed.

Deletion is permanent. If you own a community, its ownership needs to be transferred first; you can still send your request now and ask us for help. Let us know about any active subscriptions, bookings or unused tickets so we can explain how they will be affected.

Your account and data

Your request covers your JollyBee sign-in account and the personal data linked to it, including your profile and contact details, community membership information, uploaded documents and receipts, and other personal data associated with your use of JollyBee.

Some transaction, event-registration or compliance records may need to be retained for legal or security reasons. Where records are kept, personal details may be removed or anonymised. We will explain what is retained, why, and the applicable retention period when handling your request.

Read our Privacy Policy for more about how JollyBee handles your information.

You can also start in the app

Open JollyBee, go to Profile, scroll to the bottom and choose Delete my account. The app will ask you to confirm before proceeding.

Uninstalling the app does not delete your account. The email option above is available if you cannot access the app.