Sell a tour: deposits, room types and places per booking

A priced tour sells in one of two ways: paid in full on its event page, or by deposit bookings. Room types, a deposit with the balance later, and cancellation terms work only with deposit bookings. Everything here is on the tour's page in the console: open Operations → Events & Experiences → Tours, choose the tour, then its Pricing & booking tab. The price per person is set on its Details tab.

Choose how the tour sells

Choose the Selling mode in the Deposit & schedule card, then Save settings.

• Ticket — pay in full through the event page (default): guests pay the full price for their place on the tour's event page on JollyBee. On the tour page and in the widget on your website, Book on the event page takes them there; from your website it opens in a new tab. There is no deposit, room choice or cancellation ladder.
• Booking — deposit now, balance before departure: guests choose Book your places, pay a deposit, and pay the balance before departure. On your website, they book inside the widget.

With deposit bookings, the widget still sends visitors to JollyBee, in a new tab, when:

• the tour is full, and its button reads Full — enquire;
• bookings haven't opened yet (Bookings open on Details): it says when they open, with a sign-in link for members who may book early;
• your website uses Isolated frame code copied before the widget could book tours. Copy it again from Widgets & links.

Booking needs a start date on Details, a Balance due (days before) and a cancellation tier for 0 days (see Cancellation terms below); a deposit is optional. While the selling mode is Ticket, the Booking on your website row under Ready to sell on its Overview tab is not done.

Guests don't need an account: they give their name, email and mobile, and confirm the email with a code. Someone you already have a record of books as themselves, at their member price if they have one. Someone new pays the non-member price and joins your contacts, not your members. To keep the tour to people with an account, change Who can book.

Deposit and balance

In Deposit & schedule:

• Flat deposit: one amount per booking, however many places it takes. Or enter a percentage of the booking's total beside it. Not both: with neither, guests pay the full price when they book.
• Balance due (days before): how many days before the start date the balance is due.
• Grace (days): how long an unpaid balance can run past that date before the booking lapses and its places are freed. A booking lapses only after a reminder has reached the guest.
• Hold (minutes): how long places are held while a guest pays the deposit.

Guests see the deposit and when the balance is due on the tour page, and the total, the deposit due now and the balance before they pay. JollyBee emails them a link to pay the balance two weeks before it is due, one week before and on the day. Someone who books after the due date is asked for the balance straight away.

Places per booking

Max places per booking is how many places one person can book at once. Leave it empty for 8: the book page and your website's widget never offer more than 8, so a bigger group makes more than one booking, each by a different person.

At 1, two people can't book together. A couple makes two bookings, each with its own email, and each pays its own deposit. The tour's Overview and the field both warn: "Only 1 place per booking. A couple would need two separate bookings." Set 1 only if every guest should book alone.

With room types, a room takes one place for each person it sleeps. A double room takes 2 places, so at 1 place per booking nobody can book a double.

Room types and a single supplement

Room types let guests choose a room. Each costs the tour's price plus an extra per person: 0 for a double or a shared room, more for a single. Guests see them only once the selling mode is Booking — deposit now, balance before departure. Under Room types on Pricing & booking, which works a single supplement from your tour's price until you add one:

1. Enter a Name, such as Single room, and a Note for guests (optional).
2. Choose how many people one room Sleeps, from 1 to 4.
3. Enter the Extra per person: 0 for a room at the tour's price, more for a single. The line under it shows what guests will pay.
4. For a room guests share with someone they may not know, tick Shared with another traveller. Guests then book it by the place, and you pair them up.
5. Choose Add room type, and repeat for each room type, up to 10.

Use ↑ and ↓ to order them. The book page starts on the first one, so put the room most guests take first.

• A guest on a member price pays their member price plus the extra. Set member prices through Open the event's tickets on Pricing & booking.
• JollyBee counts places on the tour (its Capacity on Details), not rooms of each type. If you have only two single rooms, keep an eye on the bookings.
• Changing or deleting a room type never changes a booking already made. A guest who hasn't paid their deposit yet sees the new price when they finish, or chooses again if their room type is gone.
• The Bookings tab shows the rooms each booking took and who sleeps in which.

A worked example

A tour costs R10,000 per person. You add three room types:

• Double room: sleeps 2, extra 0, so R10,000 per person.
• Shared room: sleeps 2, shared, extra 0, so R10,000 for one place.
• Single room: sleeps 1, extra R2,500, so R12,500.

The tour page shows the lowest price, R10,000 per person, sharing, and lists each room type at its price. A couple books one double room: R20,000 for two places. Someone travelling alone books the single room for R12,500, or one place in the shared room for R10,000 and is paired with another guest. A guest on a member price of R9,000 pays R11,500 for the single room. With a 20% deposit, the couple pays R4,000 now and R16,000 by the balance date.

Cancellation terms

Under Cancellation ladder, add a tier for each step: the Days before departure, a Refund %, and under Of, what it is a percentage of: what they have paid, the full tour price, or what they have paid beyond the deposit. Choose Add tier for each.

• The tier that applies is the one with the most days that the cancellation still meets. With 60 days at 100%, 30 days at 50% and 0 days at 0%, a booking cancelled 45 days before departure gets back 50%.
• The ladder needs a tier for 0 days, even at 0%, before the tour can take deposit bookings, so every cancellation before departure falls on a tier.
• A booking keeps the ladder it was made under. Changing the ladder later never changes a booking already made.
• Guests see the ladder on the tour page before they book.
• To cancel a booking, choose Cancel · ladder applies on the Bookings tab. Its places are freed at once, and the guest is refunded what the ladder allows.

Write the terms guests accept as a document in Operations → Waivers & Terms, and tick this tour under Or a tour. Guests are asked to accept it before they pay. See Create waivers, terms and acceptance rules.