Knowledge base
How can we help?
Guides for the people who run a community on JollyBee, and for the members and visitors who use one — from first setup to memberships, bookings, day permits, communications, partnerships, payments and day-to-day operations.
For the people who run a community: setup, memberships, events, bookings, permits, communications, payments and day-to-day operations.
Getting started.
Payments & payouts.
Loyalty & rewards.
Events & ticketing.
Selling event tickets
Create an event, choose its registration model, add ticket types, test checkout and manage registrations.
Read →Event timing: run a timed race day
Set up, seed, start, capture and publish multi-distance race timing with JollyBee registration, race numbers, seeded start batches and smartphone finish capture.
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Memberships & plans.
Create memberships and access offerings
Set rolling terms, eligibility, family places and renewal rules that match the membership you actually sell.
Read →Joining, status, expiry and renewals
Understand membership state, default-on renewal, current-price notice, card safety and retry timing.
Read →How memberships, benefits and categories tie together
How a member's tier decides what they pay for anything they book — walked through with Community A's pricing sheet, then set up step by step for your own club.
Read →Set up family and concession membership prices
Work through Community B's R460, R295 and R230 example, or adapt the same owner-managed rules for your own community.
Read →Run membership specials and early-renewal campaigns
Run Black Friday, holiday and private-code offers with exact prices, bonus time, audience rules, family scope and safe early renewal.
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Classes, appointments & sessions.
Set up classes, bookings and waitlists
Create a recurring class schedule, choose credit and cancellation rules, manage generated instances and understand waitlist promotion.
Read →Set up and manage appointments
Build instructor diaries, appointment types, availability and time off, then understand how member credits and cancellation work.
Read →Session credits, top-ups and check-in
Grant, buy and spend session credits with atomic balances, duplicate check-in protection and an auditable ledger.
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Waivers & terms.
Day permits & gate access.
How day permits work
Understand a permit’s visit date, visitor record, purchase routes, downloadable proof and optional gate credential.
Read →Set up day permits for your club
Create permit tiers, assign venues and indemnities, test the visitor form and choose the correct follow-up enrolment.
Read →Gate codes with At the Gate
Connect At the Gate, configure venue categories and delivery, and understand when a visitor chooses a gate.
Read →Checking permits at the gate
Scan the stub, read the validity verdict and record an actual admission without treating a page view as an entry.
Read →Permits sold on your storefront, SnapScan or at the counter
Understand the claim, delivery and settlement differences when JollyBee did not run the original online checkout.
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Commerce & products.
Partnerships & deals.
Set up, negotiate and sign a partnership
Create an agreement with a business, community or external partner, record proposals and activate it with both signatures.
Read →Invoice partnership fees and revenue share
Create a deliberate invoice from a signed agreement, send it through PayStack and keep billing separate from agreement status.
Read →Create and manage member deals
Publish store discounts or external partner offers, choose a safe code mode, restrict tiers and manage claim limits and expiry.
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Advertising & sponsorships.
How advertising works
Understand placements, campaigns, creatives, approvals, serving, billing and performance from booking to completion.
Read →Set up and sell advertising space
For community owners: create inventory, choose rates, handle bookings, approve creative, invoice advertisers and track the result.
Read →Advertising creative sizes and specifications
Recommended artwork dimensions, formats, safe areas and placement-specific setup for every JollyBee advertising surface.
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Messaging & notifications.
Communications overview and channel setup
Choose between broadcasts, newsletters, automations, inbox replies and feed posts, then configure each delivery channel.
Read →Send campaigns, broadcasts and cascades
Choose a quick broadcast, scheduled campaign, separate per-channel sends or one-success cascade without duplicating recipients by accident.
Read →Build audiences and segments
Use member and visitor presets or combine saved rules, then understand why the estimated count can exceed reachable recipients.
Read →Message templates and WhatsApp templates
Distinguish reusable JollyBee copy, system invitation emails and Meta-approved WhatsApp HSM templates.
Read →Design, test and schedule newsletters
Build a branded email newsletter, test it to the admin address, select the real audience and read its linked campaign statistics.
Read →Build and operate communication automations
Choose a trigger, add wait and send steps, activate it, and understand which past or expiring records are eligible.
Read →Inbox, delivery log and communication analytics
Trace inbound conversations and outbound attempts, then interpret provider and engagement signals without treating estimates as proof.
Read →Communication settings, preferences and costs
Configure sender identity and providers, respect per-community marketing preferences, and verify paid-channel costs before every send path.
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Account & settings.
Community profile, branding and modules
Keep the public identity and operating details current, then show only the modules that fit the community.
Read →Public address, locations and ownership
Change the community URL safely, add useful venue instructions and transfer ownership only to a prepared active member.
Read →Widgets, components and public links
Embed the storefront or registration wizard on another website and keep the generated configuration with the page that uses it.
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